Technical support
Dashboard, balance top-ups, account setup, access and errors.
Telegram
Support 24/7
Contact Envidicy
- Technical support
- Accounting and documents
- Partnerships and sales
We help with ad account top-ups, account setup, documents, access and corporate terms.
reply within 15 minutes
RU / Kazakh / UZ / EN
Almaty and CIS
Envidicy support
Single contact center
Average response time
up to 15 minutes
WhatsAppTelegramEmailPhoneSupportSalesDocsUrgent
24/7technical support
15 minresponse for urgent issues
4 languagesCIS client support
Departments
Who to contact for your question
Choose the right department to get a faster answer without repeating your question to several specialists.
Accounting and documents
Invoices, acts, agreements, closing documents, bank details and VAT.
- +7 707 351 15 89
- accounting@envidicy.kz
- Mon-Fri: 9:00–18:00
Partnerships and sales
Corporate rates, white-label, partner programs and pilots.
- +7 707 351 15 89
- sales@envidicy.kz
- Mon-Fri: 10:00–19:00
Urgent issues
Urgent top-up, access issues and critical advertising questions.
Call now
Contact form
Leave a message
Describe your question and we will route the request to the right department. During business hours, a specialist will contact you within 1 hour.
Regions
We work across Kazakhstan and the CIS
The main office is in Almaty. We support clients remotely across Kazakhstan, Uzbekistan, Kyrgyzstan and other CIS countries.
International service
Support in Russian, Kazakh, Uzbek and English. Legal address: Kazakhstan, Almaty, Baitursynov St., 55.
Messengers
Fast contact channels
Choose a convenient channel: WhatsApp for quick questions, Telegram bot for statuses and email for documents.
FAQ
Contact FAQ
What are support hours?
Technical support works 24/7. Accounting works on business days from 9:00 to 18:00 Almaty time.
Where is the fastest place to write?
For urgent questions, use WhatsApp or phone. For documents, write to accounting@envidicy.kz. For general questions, write to support@envidicy.kz.
Which languages can I contact you in?
Russian, Kazakh, Uzbek and English. The main support line works in Russian and English.
Can I contact a personal manager?
Yes, after registration you are assigned a manager. Their contacts will be available in your dashboard.
Have a question right now?
Message us and we will advise on top-ups, accounts, documents and working terms.
The first consultation for new clients is free.